1. Where do I pick up my order?

Once your order is confirmed, you will receive detailed pick-up instructions, including the location and available pick-up times. Pickup locations are displayed at checkout.

2. When do I pick up my order?

Pickup dates are determined by when your order is placed.

• Orders placed Sunday–Wednesday are ready for pickup the following Saturday or Sunday.

• Orders placed Thursday–Saturday are ready the next weekend.

  Pickup times and locations are shown at checkout and dynamically displayed in the banner and product descriptions.

3. Can I pick up my order sooner?

Yes. Submit a Custom Order Form to request an earlier pickup. Rush requests outside standard pickup times are subject to a fee.

Please allow at least 2 business days for processing.

4. How do I store and best enjoy my items?

• Cheesecakes, Crème Brûlée, and Creamy Cookies: Keep refrigerated at 37°F. Best enjoyed within 3–5 days.

• Cookies: Can be stored at room temperature for up to 1 week. Refrigeration helps extend freshness.

• Creamy Cookies: If not eaten the same day, refrigerate. They’re safe at room temperature for up to 3 days.

• Shipped Creamy Cookies (Vibe | Anywhere): Please refrigerate immediately upon arrival.

• Heating Tip: Heat cookies (except Crème Brûlée) in the oven at 350°F for 3–5 minutes for the best experience.

5. Do you offer shipping?

Yes—Cookies² from the Vibe | Anywhere collection are available for nationwide shipping.

• Orders placed Sunday–Wednesday ship the following Monday

• Orders placed Thursday–Saturday ship the Monday after that

  Shipping dates are dynamically displayed in the banner and product details.

6. Do you offer bulk orders or catering?

Yes. We accommodate bulk orders and offer catering for events, parties, or corporate functions. Please complete a Custom Order Form for details.

7. Can I cancel or modify my order?

Orders may be canceled within 24 hours of purchase. However, modifications are not permitted after an order is placed.

8. Do you offer refunds?

We do not offer refunds once the 24-hour cancellation window has passed, Thank you for your understanding.

9. Do you offer gluten-free or vegan options?

Not at this time, but we are actively developing healthier alternatives for future release.

10. Do you Offer regular cakes?

No. We specialize in premium cheesecakes and cookies. However, all of the cheesecakes in our Vibe | Local menu are available in 7-inch and 9-inch sizes for those seeking a larger dessert option.

11. Are you FDA Compliant?

Yes. We operate from an FDA-compliant kitchen and strictly follow the 2022 FDA Food Code for food safety and hygiene. Our operation is overseen by a ServSafe Manager–certified professional, ensuring the highest standards of cleanliness, handling, and preparation.